Experience

Infrastructure Project Manager

Intel | Industry: Technology

February 2024 - Present

  • ֍ Initiate initiatives for the migration of System IPs and DNS.

    ֍ Implementation of WIN, Linux, LAN/WAN, Firewall, VMs, Network Storage, Servers, DNS & Active Directory.

    ֍ Lead and manage internal projects within multiple disciplinary teams.

    ֍ Drive global project implementation working with Infrastructure, Network, Security, and system owners.

Project Manager

Dental Flex Solutions | Industry: Dentistry

November 2022 - February 2024

  • ֍ Concurrently managed projects from conception to completion.

    ֍ Created and managed project schedule and budget.

    ֍ Utilized SolidWorks CAD to plan, create and coordinate 3D models and blueprints of new and current designs.

    ֍ Conducted design reviews for existing assemblies with teams.

    ֍ Coordinate and respond to requests for changes from original specifications.

    ֍ Provided and maintained documentation regarding fabrication for utilization and design patenting.

    ֍ Facilitated and develop business process understanding, improvement, documentation, and training through business process mapping.

IT Support Specialist

OmniVision | Industry: Technology

March 2013 – July 2015

  • Project - iPhone & MDM Deployment

    ֍ Provisioned, deployed, and supervised iPhones initiatives via Mobile Iron VSP and Sentry systems.

    ֍ Piloted, troubleshooted and evaluated new mobile applications.

    Project - SharePoint 2013 Deployment

    ֍ Collected stakeholder needs and converted them into application and operational requirements.

    ֍ Worked with business leads, project managers, and engineers to help create project and quality management plans.

    ֍ Developed and maintained project documentation such as requirements traceability matrix, functional specifications, test plans, presentations, and training materials.

    IT Support

    ֍ Intranet maintenance: Assist providers with content updates and enhancements.

    ֍ Managed read/write access of web content; maintain intranet security and operations.

    ֍ Switch port security configuration via Cisco IOS.

    ֍ Virtualization: Facilitated team planning/piloting, tested, deployed supported VMware & Virtual Center.

    ֍ Resolved issues associated with printers, drive mappings, and network connectivity in a WAN/LAN environment.

    ֍ Rebuilt, re-imaged and deployed Windows, Linux and Mac OS X systems for office and lab environments.

    ֍ Cisco IP Phones configuration and deployment using Cisco Call Manager.

    ֍ Resolved hardware/software problems including global remote access support.

    ֍ Documentation and integration of knowledge base reports for accurate record keeping.

    ֍ Global support for PC and Apple products including Mac Pro, iPad, iPhones and iTunes.

Global IT Project Manager

OmniVision | Industry: Technology

November 2019 – November 2022

  • ֍ Managed global implementations of new satellite offices, IT infrastructure, internal applications, and IT protocols.

    ֍ Implemented agile and waterfall PM methodologies to produce quality deliverables for domestic and global projects.

    ֍ Fostered collaboration within cross-functional teams, resolving conflicts, and enabling effective communication among team members, product owners, and stakeholders.

    ֍ Ensured defect-free releases through careful planning, testing and QA efforts.

    ֍ Established thorough training and support structure for teams while strengthening relationships and foundations for future growth.

    ֍ Facilitated Agile ceremonies from daily stand-ups, sprint planning, reviews, and retrospectives.

    ֍ Championed global infrastructure development to expand capabilities as well as ensuring IT compliance.

Business Analyst/IT Support Specialist

Merck, Inc.| Industry: Pharmaceutical

June 2001 – March 2012

  • Business Analyst

    ֍ Participated in critical assessment, prepared, and implemented solutions in a multidisciplinary arena to improve department productivity.

    ֍ Oversaw IT initiatives and operational priorities for extended IT teams.

    ֍ Provided business and technical analysis, translating business needs into IT requirements.

    ֍ Researched, recommended and implemented solutions to meet business needs while maintaining system compatibility and protocol adherence.

    ֍ Change agent for business processes through partnerships and defined technical solutions to business problems.

    IT Support Specialist

    ֍ Managed and facilitated forward planning to ensure quality and efficient desktop support.

    ֍ Monitored daily backup, client patch management.

    ֍ Managed user accounts, access rights, file, and print services.

    ֍ Supported and resolved network, hardware, software, and media issues in a Windows/Mac OS environment.

    ֍ Managed incident requests through Remedy.

    ֍ Developed and maintained documentation for IT procedures, including IT asset management.

    ֍ Collaborated with teams to secure lab instruments up time, while ensuring standards and compliance requirements.

    ֍ Provided scientists with solutions for raw data capture and storage needs.

    ֍ Organized and conducted staff IT training seminars, new employee onboarding and system deployment.

Support Team Lead

MidPen Housing | Industry: Affordable Housing

December 2016 – November 2019

  • ֍ Collaborated with IT Project Managers to develop plans and align solutions.

    ֍ Engaged and coached team members toward focused goal development.

    ֍ Identified problem areas and devise approach methodologies.

    ֍ Managed help desk queues, system installations and implementations.

    ֍ Generated reports and engaged with management teams to prioritize and ensure SLA deliveries.